SokoGuide values your privacy. This Privacy Policy explains what personal data we collect, how we use it, when we share it, how long we keep it and the rights you have over your data.
This policy applies to people who use SokoGuide, including but not limited to visitors, travelers, tour operators, hotels, airlines, any other business users and any representatives or agents of the aforementioned. This policy should be read together with SokoGuide's Terms of Use
SokoGuide is a platform that helps businesses create profiles, publish listings, share content and process enquiries.
Data Controller: SokoGuide Ltd
Email: info@sokoguide.com
Phone: +254 112 975 883
Website: www.sokoguide.com
We may receive limited data from payment providers, analytics providers, advertising tools, or business partners where necessary to operate the platform.
Where required by law, we process personal data only where we have a valid legal basis. Depending on the situation, this may include consent, performance of a contract, legal obligation, or legitimate interests.
For example:
Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect processing already done before withdrawal.
SokoGuide is a public-facing platform. If you create a business profile or upload travel listings, some of the information you provide may be visible to the public.
This may include:
You are responsible for making sure you have the right to publish the content and any personal data included in it.
We do not sell your personal data.
We may share personal data only where necessary:
Any service providers we use must handle data only for authorized purposes and with appropriate safeguards.
Your data may be stored or processed outside your country, including outside Kenya or the European Economic Area, where our service providers operate.
Where required, we will take reasonable steps to ensure appropriate safeguards are in place.
We use cookies and similar technologies to:
Some cookies are necessary for the platform to work. Others are optional. Where required by law, we will ask for consent before using non-essential cookies.
You can control cookies through your browser settings. Blocking some cookies may affect site functionality.
We keep personal data only for as long as necessary for the purpose it was collected, including to provide services, meet legal obligations, resolve disputes, enforce agreements and protect the platform.
For example:
When data is no longer needed, we will delete it, anonymize it or securely archive it where legally required.
We take reasonable technical and organizational steps to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.
However, no platform or transmission method is completely secure, so we cannot guarantee absolute security.
Depending on where you are located and subject to legal limits, you may have the right to:
To exercise your rights, contact us at: [Insert privacy email]
We may ask you to verify your identity before acting on your request.
We may send service-related communications without separate marketing consent where necessary for your account or use of the platform.
We will only send marketing messages where allowed by law. You can opt out of marketing emails at any time by clicking unsubscribe or contacting us directly.
SokoGuide is not intended for children under 18 years of age. We do not knowingly collect personal data from children. If we learn that we have collected such data without proper authority, we will take steps to delete it.
SokoGuide may contain links to third-party websites or services. We are not responsible for their privacy practices. You should read their privacy policies separately.
If you believe your data has been handled improperly, contact us first so we can try to resolve the issue.
You may also have the right to complain to the relevant data protection authority, including:
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page.